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Technical Support


Cogito provide a separate 'Support Portal' for all users, at http://my.cogito.co.uk. The 'Support Portal' allows registered users to raise support issues and track their progress. Licensed customers can also software, maintenance and documentation from the portal.


If you are a Cogito software user, then please register an account at http://my.cogito.co.uk. For new users to the 'Support Portal', there is a 'Portal QuickStart Guide', that can be downloaded.


For problems or queries that are not fixed by the current maintenance, you should raise a support ticket via the 'Support Portal', alternatively you can contact your local distributor that supplied the software to you. They will liase directly with the development team to resolve your issues.


In an emergency or if you cannot reach your local distributor, you can contact;


Cogito Technical Support


  • Telephone within the UK 01825 880008

  • Telephone from outside the UK +44 1825 880008


The 'Support Portal' is our preferred method for raising and tracking problems. It is monitored outside of normal office hours and except in the case of urgent production problems, is the best way to contact us, as all support staff will receive the details, allowing the most appropriate person to respond.


If you are unable to access the 'Support Portal' for any reason, then you can still email 'support@cogito.co.uk'.


For urgent problems outside of normal office hours, please use the above phone number. The voice message will give you an option to forward your call to the on-call support representative.


If you have to leave a voice message please ensure you leave full contact details, either an email address, or your full telephone number, including your country code.


Currently Supported Releases

EZ-DB2 for IBM DB2

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Supported Release
Install Pack
Components
End of Support
DB Supported
OpSys Supported
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9.1
EZDB2910
All EZ-DB2 Components
Not Announced
IBM DB2 V8, V9, V10 and V11
All - up to z/OS 2.2

EZ-DB for CA IDMS

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Supported Release
Install Pack
Components
End of Support
DB Supported
OpSys Supported
show
6.0
CL1001
All EZ-DB for IDMS Components
Not Announced
CA IDMS Release 18.x/19.0 only
All - up to z/OS 2.2
show
5.7
CK0701
All EZ-DB for IDMS Components
Not Announced
CA IDMS Release 18.x/19.0
All - up to z/OS 2.2
show
5.6
CJ0201
EZ-Reorg/RSTU Only
Not Announced
CA IDMS Release 16.0/17.0
All - up to z/OS 2.2
show
5.6
CI0502
All EZ-DB for Components - EXCEPT EZ-Reorg/RSTU
Not Announced
CA IDMS Release 17.0
All - up to z/OS 2.2

PMDC for CA IDMS

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Supported Release
Install Pack
Components
End of Support
DB Supported
OpSys Supported
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18.0
18.0
PMDC
Not Announced
CA IDMS Release 18.x/19.0 only
All - up to z/OS 2.20
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17.0
17.0
PMDC
Not Announced
CA IDMS Release 17.0 only
All - up to z/OS 2.2

IDMS Toolset

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Supported Release
Install Pack
Components
End of Support
DB Supported
OpSys Supported
show
SchemaDraw
1.5
SchemaDraw
Not Announced
All CA IDMS Releases
All 32-bit Windows versions. Not compatible with 64-bit Windows
show
SchemaView
3.0
SchemaView
Not Announced
All CA IDMS Releases
All Windows versions (32 and 64-bit)